- Customers can request an exchange for their purchased item in fresh/unused condition within 02 days after receiving the delivery. After 02 days, Vesper will not accept any exchange request.
- A customer has to request an exchange by sending an email to info@vesper.com.bd and attach the product image and invoice in the email for reference.
- Vesper will NOT accept any exchange request through the hot line; therefore, the Customer needs to email to record an exchange request.
- The exchange process will take up to 15 working days from the date of email received.
- Customer CANNOT exchange an online purchase from any retail store.
- An exchange facility can be availed only once with the same product(s) and SKU(s).
- Customers can only exchange their item with an online purchase invoice & original shoe box and packaging.
- Delivery cost in terms of exchange under the terms of this Exchange Policy will be paid by the Customer.
- The Customer needs to send the product for exchange within 5 days to the Vesper office/warehouse for a product quality check from the date of Email confirmation from Vesper.
- Customers will only receive an exchange if the product condition is in fresh/unused condition when received in the Vesper E-commerce Warehouse/ delivery logistics.
- If the requested product size is not available after the product quality check, the Customer will be given an opportunity to buy different product (product purchase value).
- If the vesper QC team declares that” the product is not in saleable condition,” the same product will be sent to the Customer.
- There will be NO cash refund under any circumstances.
- There will be NO return of the purchased product/s.
Exchange Policy Page
Exchange Policy
Contact Info
- Address: Shop name - Mr. Hommies 152/A 2nd floor (in front of 2nd escalator) New market city complex, New market, Dhaka, Dhaka, Bangladesh
- Phone: 01537655108
- Email: mr.hommies23@gmail.com
